01
Step 01 of 04
Discovery
A free half-day on site. We audit devices, network, filtering, backups and licensing, then show you exactly what you are paying for today.
Half a day, no charge
Helpdesk open now, Mon to Fri, 9am to 6pm
Nine o’clock.
Nine o’clock.
Everything works.
Vigilia is the managed IT and cyber security partner for nurseries, primary and secondary schools. One team for your helpdesk, your devices, your network, your filtering and monitoring, and the evidence inspectors ask for.
- Enhanced DBS every engineer, every visit
- Through the night monitoring that never sleeps
- Two working hours our reply time, every enquiry
Your whole IT department, on one contract
Most schools juggle a part-time technician, a filtering provider, an MIS reseller and whoever installed the Wi-Fi. Vigilia replaces that with a single accountable partner, so nothing falls between the gaps on a Monday morning.
Built around the school calendar, not a corporate one
Generic IT providers treat a school like a small office. It is not. You have safeguarding duties, a census deadline, 900 shared devices, a hall that becomes an exam room, and a budget signed off by governors. Everything we do is shaped around that reality.
Education-only focus
Nursery to secondary, single sites and multi-academy trusts. We speak MIS, KCSIE, census and INSET without a translation layer.
Enhanced DBS engineers
Every engineer who sets foot on site is DBS checked, safeguarding-trained and briefed on your visitor policy before they arrive.
Work done out of lesson time
Upgrades, migrations and cabling land in half-terms and holidays. Classrooms stay teaching; the disruptive work happens when the site is quiet.
Reporting governors understand
A termly one-page report on tickets, risk and spend, written for a resources committee, not for a network engineer.
Security-first by background
We came from offensive security, not from box-shifting. Your network is designed by people who spend their week breaking into networks.
Budget you can plan around
Fixed per-pupil or per-device pricing, no surprise call-out fees, and a three-year refresh plan you can take to your trust.
Switching provider, without the horror stories
Most schools stay with a provider they have outgrown because moving sounds painful. Our transition runs over a half-term, in parallel with your current setup, with a rollback point at every stage.
Half-term work
02
Step 02 of 04
Plan
A written proposal with fixed costs, a risk-ranked fix list and a three-year refresh plan you can take to governors or your trust board.
Fixed costs, in writing
03
Step 03 of 04
Transition
Documentation, monitoring and helpdesk go live first. Credentials, backups and filtering move next; nothing switches without a rollback.
One half-term, in parallel
04
Step 04 of 04
Run & review
Unlimited helpdesk, scheduled visits and 24/7 monitoring, with a termly service review against the plan you signed.
Every term, against the plan
What schools ask us first
Only if you want us to. Plenty of schools keep a well-loved technician and use Vigilia for the things one person cannot cover alone, 24/7 monitoring, security, escalation, holiday projects and cover during absence. Others hand us the whole function. Both work.
Priority one incidents, a room, a year group or a whole-school system down, are picked up immediately during helpdesk hours, with remote hands on it while an engineer is dispatched if it needs a physical fix. Every ticket carries an agreed SLA, and we report against those SLAs every term rather than asking you to take our word for it.
Yes. Every engineer who attends site holds an Enhanced DBS certificate and has completed safeguarding awareness training. We provide certificates for your single central record before the first visit, and our staff sign in and follow your visitor policy like any other adult on site.
Yes. We are not tied to a single vendor. If your current filtering, MIS or cloud platform is working and meets the standards, we manage it as-is. If it does not, we will tell you plainly what the gap is and what changing would cost, you decide.
A fixed monthly fee, based on pupil numbers and supported devices, covering the helpdesk, monitoring, security tooling and scheduled visits. Project work, cabling, refreshes, migrations, is quoted separately and up front. No call-out fees, no per-ticket charges.
Yes. We support trusts with shared standards across sites, one identity platform, one security baseline, one reporting format for the board, while letting each school keep the local arrangements that actually work for them.
We do this for businesses too
Schools are what we are built around, but the work underneath is the same work. If you run a business rather than a school, there is a version of this contract sized for you, and the same people answer the phone.
Three tiers by headcount, each containing the one below it, so outgrowing one is a change of plan rather than a change of supplier.
- 1 to 25 Essentials Helpdesk, Microsoft 365, backup and antivirus, set up properly and then watched.
- 25 to 150 Managed Round-the-clock monitoring, your network managed, named engineers and monthly reporting.
- 150 up Strategic Virtual IT director, managed detection and response, penetration testing and board-level reporting.
Find out what your IT is actually costing you
A free, no-obligation review of your devices, network, filtering, backups and licensing, with a written summary you keep, whether or not you work with us.
We have opened a lot of cupboards that look like this one.
